Frequently Asked Questions
Everything you need to know about our artisanal treats.
How do you ensure the freshness of your products during shipping?
All our orders are packed in temperature-controlled, insulated packaging with cold packs to ensure that your chocolates and pastries arrive in perfect condition, regardless of the weather.
Do you offer vegan or gluten-free options?
Yes, we have a curated selection of vegan and gluten-free desserts. You can find these specifically labeled under our 'Special Dietary' category on the menu.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a preferred delivery date from our calendar to ensure your treats arrive exactly when you need them for your special occasion.
Where can I find allergen information for your products?
Each product page contains a full list of ingredients and highlighted allergens. Please note that our kitchen handles nuts, dairy, wheat, and soy.
Do you provide bulk discounts for corporate gifting?
Yes, we offer specialized pricing and custom packaging for corporate and large-scale events. Please reach out to our concierge team through the 'Corporate Gifting' page for a quote.