Returns & Exchanges

At Theobroma, we take pride in the quality of our handcrafted treats, but due to the perishable nature of our food products, we can only offer returns or replacements for items that arrive damaged or incorrect. Please contact our support team within 24 hours of delivery to initiate a claim for a refund or a fresh replacement.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the damaged item and the original packaging immediately upon arrival to help us process your request.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos attached within 24 hours of receipt.

• 3.
  Review Process

  Our quality assurance team will review your case within 48 hours to determine if a refund or a replacement is the best course of action.

• 4.
  Resolution

  Once approved, a replacement will be dispatched via priority shipping or a full refund will be credited back to your original payment method.